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How ojol77 Handles Your Personal Data

ojol77 gives you one clear privacy policy covering account details, identity checks, payment records, cookies, data sharing and retention, so you can understand each use before you open…

Clear collection purposesCookie choicesAccess and correction requestsDefined retention practices
ojol77 How ojol77 Handles Your Personal Data
CONTACT OUR TEAM

Three Ways to Reach Our Privacy Team

Privacy questions go directly to channels designed for account-linked requests. Tell us what data or processing activity concerns you, include your account reference where possible, and avoid sending identity documents through public…

Secure Account Message Use the secure message area inside your account to send a privacy request. We link it to your account record and keep identity documents away from open chat or public email threads.
Privacy Email Write to [email protected] with your account reference, request type and preferred reply address. Do not include passwords, one-time codes or full payment credentials in the message or any attachment.
Live Chat Routing Ask live chat to route you to the privacy team when you need help choosing a request type. The agent may confirm basic account details but will not ask for your password.
SIX PRIVACY CONTROLS

Six Controls Behind Your Privacy Choices

Privacy controls continue throughout the account lifecycle rather than ending after registration.

Purpose-Based Collection

We collect contact, verification, device and transaction data only when connected to account setup, security, payment processing, legal duties or…

Cookie Management

Essential cookies maintain sign-in sessions, security checks and language settings.

Account Security

Encrypted connections protect data while it travels between your device and our systems.

Retention Schedule

Account and transaction records are kept only for the period connected to legal, security, dispute or operational needs.

Controlled Sharing

Payment processors, identity-check partners and hosting providers receive limited data needed for their assigned work.

Request Verification

Before releasing, correcting or deleting personal data, we confirm that the request comes from you.

Seven Answers About Your Privacy Rights

These answers explain common privacy choices connected to your account, devices, cookies and Malaysia payment methods. Rights can differ according to your location and the legal basis for processing. We may need to keep limited records after account closure where law, fraud prevention or dispute handling requires them. If an answer does not address your circumstances, contact the privacy team with your account reference and request type.

We may collect your name, contact details, identity-check records, device identifiers, login activity, transaction references, cookie choices and messages. The exact fields depend on the account action you take and applicable legal requirements.

We use personal data to create and secure your account, verify instructions, process transactions, detect misuse, meet legal duties, maintain service records and respond to privacy requests. Optional uses rely on consent where required.

For Touch 'n Go, GrabPay, Boost and FPX transactions, we receive references, status details and amounts needed for reconciliation, security and disputes. We do not ask you to place passwords or one-time codes in support messages.

Cookies can maintain your session, remember settings, measure page use and detect suspicious activity. Essential cookies operate where necessary, while optional categories are presented through the cookie panel when applicable consent rules require a choice.

You may ask for a copy of eligible personal data or request correction of inaccurate details. We verify your identity first and may limit disclosure where another person's rights, security or legal restrictions apply.

You may request deletion, but some records may remain when required for legal duties, transaction disputes, security checks or misuse prevention. We explain any retained categories, their purpose and the applicable retention basis.

Some service providers may process data in another country. Where this occurs, we assess the transfer basis, limit the data shared and apply contractual or legal safeguards required for the relevant processing location.